Why Choose Zitel
Care families and professionals can rely on.
The things that matter most — safety, consistency, communication and dignity — are non-negotiable for us.
Care Inspectorate Registered
Registered Scottish Care at Home service operating under Scotland's Health and Social Care Standards (CS2026000253).
Person-Centred Care
Every care plan is co-produced with the person and (where appropriate) their family — your routine, your way.
Professional Leadership
Experienced registered manager and senior team providing clinical and operational oversight.
Quality Assured Service
Regular reviews, supervision and SSSC-aligned training keep our standards consistently high.
Responsive Referral Pathways
Direct lines for hospital discharge, social work, NHS, OT and community partners — fast, structured handovers.
Safety & Wellbeing First
Robust safeguarding, medication, infection-control and incident-reporting protocols across every visit.
Flexible & Continuous
From short visits to 24-hour and live-in care — we scale support as needs change.
Local Edinburgh Team
Carers who know the area and a small, consistent team around each person.
Our promise
Small, consistent teams. Real human relationships.
We deliberately build small teams around each person — typically two or three regular carers — so familiarity, trust and continuity can grow.
- Carers directly employed by Zitel — not gig workers
- Full PVG checks, induction and ongoing training
- Named care coordinator and clear escalation paths
- Care plans reviewed regularly, with family involvement
Ready to start?
Care You Can Trust. People You Can Rely On.
Talk to our Edinburgh team about how Zitel can support you, a loved one or a client.